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FAQ

Have a suggestion for a product or a shop improvement?  I'd love to hear from you!
Please contact Amy@RedandHowling.com
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"Is it safe / secure to shop on your site?" 
I care about your safety—my Red & Howling shop is equipped with the latest security technology available, so please know that you can shop safely.  How can you tell?  Look at the URL in the address bar and notice that it begins with "HTTPS://" and NOT simply "HTTP://".  The "S" let's you know that you have established a secure connection.  You should also see a little picture of a lock beside the URL (this depends on the browser you are using).  If you see the lock, click on it and you can get more info about the security encryption on my shop.   
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Don't See a Favorite Piece of Artwork?
Looking for a piece of my art that isn't available in my shop?  Let me know, and I may make it available as a print, a greeting card, etc.
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When & How Will My Order Ship?:
• I sometimes reuse shipping boxes that are clean and sturdy, to reduce waste.
• Orders are packed with love and care by me! 
• I'm a one person operation (sometimes "two" when I can convince my busy composer/musician hubby to jump in and help), so please understand that I don't ship as fast as Amazon.  After you place your order it can take 2-3 days on my end to process your order, but I often ship more quickly.
• Need your order faster for a special occasion?  Please email: amy@redandhowling.com  and I will try to accommodate you (expedited shipping costs will apply).
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Need product prices in your Currency?
My shop displays prices in US Dollars.  To convert to your currency use an online currency converter or click this Currency Converter
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"Do you ship to X, and how much will it cost if I buy X?" 
I ship to most countries and locales all around the world, and shipping charges are calculated by weight and distance from Los Angeles.  The quickest and easiest way to get the EXACT shipping cost for your order is to add items to your cart, and begin the checkout process - there you will be able to enter your address, and find out exact shipping costs before you finalize and pay for your order.  You can then easily add, remove or replace items in your cart to see how your shipping costs are affected.
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International Orders:
To offset shipping costs, ALL international orders ship with gifts—tiny prints (not available on my shop), stickers, and pins, etc.  You will not be disappointed.
I ship all over the world! Orders ship US Postal Service, UPS, and DHL (I ship at the lowest possible cost to the customer).  Most take 7-14 business days to arrive, but some packages can take 21+.  Once your package arrives in your country, your postal carrier and Customs handle your package. Customs sometimes can delay a package, but most parcels get through quickly.
• International customers are responsible for any taxes and import duties.  In my experience, most parcels arrive at your doorstep without any duties or fees required. 
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International Shipping Rates:
US Post Office rates go up every single year and I have to say that I'm shocked how much they've gone up in 2021.  Please keep in mind 8.1 oz to 2 lbs. is the SAME shipping cost (depending on your country, anywhere from $24-$27USD). Parcels under 8 oz.: $15-$17USD shipping. 
Shipping is costly and I am sorry.   I charge customers what the carriers charge me. I cannot compete with big box stores with their low shipping rates—to win your business, they offer low and free shipping which they absorb into their overall costs. As a one-woman artist shop, I cannot afford to do this.
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Returns/Exchanges/Refunds:
I want you to be happy, so please email me with any issues. Returns and refunds are given on a case-by-case basis.  
Please contact  Amy@RedandHowling.com
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Find a Missing Package That Shows As "Delivered":
If your tracking information shows that your package has been delivered, but you can't find it:

Before contacting Red & Howling Shop, please:
  • Verify that the shipping address is correct (check the order confirmation email from my shop)
  • Look around the delivery location for your package (R&H customers have found packages under a bench, in a bush, with a neighbor, etc.)
  • Look for a notice of attempted delivery
  • Find out if someone else (neighbor / roommate/ other household member) may have accepted the delivery
  • Ask your carrier about the missing package
  • Wait at least 36 hours - in some cases packages may register as “delivered” 3 or more business days prior to arrival! Online systems don't always show details in real time